{"id":5065,"date":"2024-09-20T16:15:00","date_gmt":"2024-09-20T14:15:00","guid":{"rendered":"https:\/\/www.capvision.fr\/services\/support-client\/"},"modified":"2024-10-25T17:22:11","modified_gmt":"2024-10-25T15:22:11","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<div class=\"wp-post-content\"><!-- zone:zn_pagebanner [0] --><br \/>\n\t\t<!-- \/zone:zn_pagebanner [0] --><br \/>\n<!-- zone:zn_text_img [1] --><\/p>\n<h2><mark class=\"highlight-text\">Already a client<\/mark>&nbsp;?<\/h2>\n<p><strong>Your quick access links&nbsp;:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/support.capvision.fr\/auth\/login\">Access the support portal<\/a><\/li>\n<li><a href=\"https:\/\/www.capvision.fr\/en\/resources\/faq\/\">Join the FAQ<\/a><\/li>\n<li><a href=\"https:\/\/docs.capvision-cloud.fr\/fr-FR\/\">Consult the technical documentation<\/a><\/li>\n<\/ul>\n<p>At CAP Vision, we are committed to assisting you at every stage of your project. Our support team is here to help you make the most of our products, quickly resolve technical issues, and support you in your daily challenges.<\/p>\n<p><!-- \/zone:zn_text_img [1] --><br \/>\n<!-- zone:zn_text_img [2] --><\/p>\n<h3><a href=\"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/mission-support.svg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-3358\" src=\"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/mission-support.svg\" alt=\"\" \/><\/a><\/h3>\n<h3><mark class=\"highlight-text\">The missions<\/mark> of the support team<\/h3>\n<ol>\n<li><strong>Technical assistance<\/strong>:<br \/>\nOur team is available to answer your technical questions, resolve issues, and guide you in using our ERP solutions.<\/li>\n<li><strong>Personalized customer support<\/strong>:<br \/>\nOur service adapts to your company to offer you personalized assistance.<\/li>\n<li><strong>Training &amp; Documentation<\/strong>:<br \/>\nWe provide in-depth training sessions for you and your team to help you master our ERP solutions.<\/li>\n<li><strong>Updates and Improvements<\/strong>:<br \/>\nWe keep you informed of the latest product updates and improvements so you can continue benefiting from the most advanced features.<\/li>\n<\/ol>\n<p><!-- \/zone:zn_text_img [2] --><br \/>\n<!-- zone:zn_text_img [3] --><\/p>\n<h3><a href=\"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/fonction-support-capvision.svg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-3356\" src=\"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/fonction-support-capvision.svg\" alt=\"\" \/><\/a><\/h3>\n<h3><mark><\/mark>How our <mark class=\"highlight-text\">support service works<\/mark><\/h3>\n<p>Our customer support service is organized into different levels of assistance depending on the severity of your request.<\/p>\n<p>The first level is handled by a hotline technician, the second by a functional consultant, the third by a technical expert, and finally, the last level by your project manager.<\/p>\n<p>This tiered approach ensures proper handling of your requests and an appropriate response to your needs.<\/p>\n<p><strong>We are here to help you&nbsp;!<br \/>\n<\/strong><\/p>\n<p><!-- \/zone:zn_text_img [3] --><br \/>\n<!-- zone:zn_text_img [4] --><\/p>\n<h3><a href=\"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/demande-support.svg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-3354\" src=\"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/demande-support.svg\" alt=\"\" \/><\/a><\/h3>\n<h3>Handling Your <mark class=\"highlight-text\">Requests<\/mark><\/h3>\n<p>When you have a support contract, you can access your personal space on our support management portal.<\/p>\n<p><em>Please note that only authorized personnel can submit a support request.<\/em><\/p>\n<p><strong>This portal has been designed to allow you to:<\/strong><\/p>\n<ul>\n<li>Create a support ticket<\/li>\n<li>View ongoing support requests<\/li>\n<li>Consult the entire history of your requests<\/li>\n<li>Access your support statistics<\/li>\n<\/ul>\n<p>Each support request notifies our team in real time. Therefore, creating a ticket ensures traceability of your request and rigorous follow-up.<\/p>\n<p><strong>Our support service is available Monday to Friday from 8:30 AM to 12:00 PM and from 2:00 PM to 5:30 PM, excluding public holidays.<\/strong><\/p>\n<p>Access to the portal is available 24\/7, allowing you to submit your requests at any time.<\/p>\n<p><em>Please note that if you submit a support request outside of support hours, your ticket will only be processed upon the reopening of our services.<\/em><\/p>\n<p><!-- \/zone:zn_text_img [4] -->\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Already a client&nbsp;? Your quick access links&nbsp;: Access the support portal Join the FAQ Consult the technical documentation At CAP Vision, we are committed to assisting you at every stage [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5515,"parent":5023,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5065","page","type-page","status-publish","has-post-thumbnail","hentry","wp-sticky"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Customer Support | CAP Vision<\/title>\n<meta name=\"description\" content=\"CAP Vision offers customer support: Ticket submission \u2714\ufe0f 24\/7 support access \u2714\ufe0f Request history \u2714\ufe0f Task tracking \u2714\ufe0f\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capvision.fr\/en\/services\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our Customer Support | CAP Vision\" \/>\n<meta property=\"og:description\" content=\"CAP Vision offers customer support: Ticket submission \u2714\ufe0f 24\/7 support access \u2714\ufe0f Request history \u2714\ufe0f Task tracking \u2714\ufe0f\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capvision.fr\/en\/services\/customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"CAP Vision\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cap.vision.erp\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-25T15:22:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/support-client-mail.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CapVisionErp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/services\\\/customer-support\\\/\",\"url\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/services\\\/customer-support\\\/\",\"name\":\"Our Customer Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/services\\\/customer-support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/services\\\/customer-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capvision.fr\\\/wp-inside\\\/uploads\\\/2025\\\/07\\\/support.jpg\",\"datePublished\":\"2024-09-20T14:15:00+00:00\",\"dateModified\":\"2024-10-25T15:22:11+00:00\",\"description\":\"CAP Vision offers customer support: Ticket submission \u2714\ufe0f 24\\\/7 support access \u2714\ufe0f Request history \u2714\ufe0f Task tracking \u2714\ufe0f\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/services\\\/customer-support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capvision.fr\\\/en\\\/services\\\/customer-support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/services\\\/customer-support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capvision.fr\\\/wp-inside\\\/uploads\\\/2025\\\/07\\\/support.jpg\",\"contentUrl\":\"https:\\\/\\\/www.capvision.fr\\\/wp-inside\\\/uploads\\\/2025\\\/07\\\/support.jpg\",\"width\":2000,\"height\":1500,\"caption\":\"support client, un service \u00e0 l'\u00e9coute des clients\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/services\\\/customer-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services\",\"item\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/services\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/\",\"name\":\"CAP Vision\",\"description\":\"Int\u00e9grateur Microsoft Dynamics 365 Business Central\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/#organization\",\"name\":\"CAP Vision\",\"url\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.capvision.fr\\\/wp-inside\\\/uploads\\\/2024\\\/10\\\/logo2-cap-vision-maj09-20.png\",\"contentUrl\":\"https:\\\/\\\/www.capvision.fr\\\/wp-inside\\\/uploads\\\/2024\\\/10\\\/logo2-cap-vision-maj09-20.png\",\"width\":1103,\"height\":568,\"caption\":\"CAP Vision\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capvision.fr\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/cap.vision.erp\\\/\",\"https:\\\/\\\/x.com\\\/CapVisionErp\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/cap-vision\",\"https:\\\/\\\/youtube.com\\\/@capvision-erp\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Our Customer Support | CAP Vision","description":"CAP Vision offers customer support: Ticket submission \u2714\ufe0f 24\/7 support access \u2714\ufe0f Request history \u2714\ufe0f Task tracking \u2714\ufe0f","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/","og_locale":"en_US","og_type":"article","og_title":"Our Customer Support | CAP Vision","og_description":"CAP Vision offers customer support: Ticket submission \u2714\ufe0f 24\/7 support access \u2714\ufe0f Request history \u2714\ufe0f Task tracking \u2714\ufe0f","og_url":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/","og_site_name":"CAP Vision","article_publisher":"https:\/\/www.facebook.com\/cap.vision.erp\/","article_modified_time":"2024-10-25T15:22:11+00:00","og_image":[{"width":2000,"height":1500,"url":"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/support-client-mail.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@CapVisionErp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/","url":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/","name":"Our Customer Support","isPartOf":{"@id":"https:\/\/www.capvision.fr\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/#primaryimage"},"image":{"@id":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2025\/07\/support.jpg","datePublished":"2024-09-20T14:15:00+00:00","dateModified":"2024-10-25T15:22:11+00:00","description":"CAP Vision offers customer support: Ticket submission \u2714\ufe0f 24\/7 support access \u2714\ufe0f Request history \u2714\ufe0f Task tracking \u2714\ufe0f","breadcrumb":{"@id":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capvision.fr\/en\/services\/customer-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/#primaryimage","url":"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2025\/07\/support.jpg","contentUrl":"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2025\/07\/support.jpg","width":2000,"height":1500,"caption":"support client, un service \u00e0 l'\u00e9coute des clients"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capvision.fr\/en\/services\/customer-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capvision.fr\/en\/"},{"@type":"ListItem","position":2,"name":"Services","item":"https:\/\/www.capvision.fr\/en\/services\/"},{"@type":"ListItem","position":3,"name":"Customer Support"}]},{"@type":"WebSite","@id":"https:\/\/www.capvision.fr\/en\/#website","url":"https:\/\/www.capvision.fr\/en\/","name":"CAP Vision","description":"Int\u00e9grateur Microsoft Dynamics 365 Business Central","publisher":{"@id":"https:\/\/www.capvision.fr\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capvision.fr\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.capvision.fr\/en\/#organization","name":"CAP Vision","url":"https:\/\/www.capvision.fr\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capvision.fr\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/logo2-cap-vision-maj09-20.png","contentUrl":"https:\/\/www.capvision.fr\/wp-inside\/uploads\/2024\/10\/logo2-cap-vision-maj09-20.png","width":1103,"height":568,"caption":"CAP Vision"},"image":{"@id":"https:\/\/www.capvision.fr\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/cap.vision.erp\/","https:\/\/x.com\/CapVisionErp","https:\/\/www.linkedin.com\/company\/cap-vision","https:\/\/youtube.com\/@capvision-erp"]}]}},"_links":{"self":[{"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/pages\/5065","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/comments?post=5065"}],"version-history":[{"count":6,"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/pages\/5065\/revisions"}],"predecessor-version":[{"id":5306,"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/pages\/5065\/revisions\/5306"}],"up":[{"embeddable":true,"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/pages\/5023"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/media\/5515"}],"wp:attachment":[{"href":"https:\/\/www.capvision.fr\/en\/wp-json\/wp\/v2\/media?parent=5065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}